The Motivation, Engagement and Thriving in User Experience (METUX) scales comprise 5 scales for measuring need satisfaction and frustration within 5 spheres of technology experience (adoption, interface, task, behavior, and life) (Peters, Calvo & Ryan, 2018). These scales consider both satisfaction and frustration but focus on the user experience of a technology and are designed to be applied at diGerent granularities (spheres) of that experience. This is because satisfactions and frustrations can co- occur simultaneously within diGerent spheres. The overall goal is to capture a sense of the impact of technology experience on wellbeing via psychological needs and can be used as a measure of user satisfaction, engagement and psychological impact.
The scales comprise 4 Technology-based Experience of Need Satisfaction or (TENS) questionnaires (for different spheres) and 1 adoption focused measure Autonomy and Competence in Technology (ACTA). The TENS scales presented herein were introduced in Peters, Calvo and Ryan (2018) and then refined through further validation in Burnell et al (2023).
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TENS-Interface: Measures the extent to which immediate interaction with the controls of a technology impacts basic psychological needs.
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TENS-Task: Measures the extent to which a technology-enabled task impacts basic psychological needs.
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TENS-Behavior: Measures the extent to which a technology impacts basic psychological needs with respect to an overarching behavior it supports.
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Life(TENS-Life): Measures the extent to which a technology impacts basic psychological needs with respect to one’s life overall.
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ACTA: Evaluates motivational quality and the satisfaction of autonomy and competence that a person anticipates a technology will lead to when they purchase or begin to use it.
Questionnaires
Main Questionnaire
Creator/Reference
(2018) Frontiers in Psychology
Designing for motivation, engagement and wellbeing in digital experience
Validation Articles
(2023) The Oxford handbook of self-determination theory
